Synergy Oviedo Chiropractic
Effective Date: March 1, 2026
Last Updated: March 1, 2026
Synergy Oviedo Chiropractic (‘we,’ ‘our,’ or ‘us’) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at synergyoviedo.com, complete our intake forms, or receive communications from us.
Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.
1. Information We Collect
We may collect the following types of personal information:
Information you provide directly:
- First and last name
- Email address
- Phone number
- Health and chiropractic intake information (symptoms, concerns, health history, contraindications)
- Appointment preferences and scheduling information
- Payment information (processed securely through third-party payment processors)
Information collected automatically:
- IP address and browser type
- Domain names, access times, and referring website addresses
- Pages visited and time spent on our website
- Cookies and similar tracking technologies
2. How We Collect Information
We collect information through:
- Online and in-person intake forms completed at our office or at community events
- Website contact forms and booking requests
- Email and SMS communications
- Phone calls, including calls handled by our automated scheduling assistant
- Cookies and website analytics tools
- Direct communication with our staff
3. How We Use Your Information
We use your personal information to:
- Schedule and confirm chiropractic appointments
- Send appointment reminders and follow-up communications
- Deliver health education, wellness tips, and nurture communications you have opted into
- Personalize your Synergy Oviedo Chiropractic experience based on your stated health concerns
- Process payments for services and promotional offers
- Deliver customized content and advertising based on your interests and website activity
- Comply with legal and regulatory obligations
- Improve our services and website
4. HIPAA Notice
As a chiropractic practice, Synergy Oviedo Chiropractic is a covered entity under the Health Insurance Portability and Accountability Act (HIPAA). We maintain a separate Notice of Privacy Practices as required by HIPAA that describes how we use and disclose your Protected Health Information (PHI) for treatment, payment, and healthcare operations purposes.
This Privacy Policy governs your general interactions with our website and marketing communications. Your clinical health information is governed by our HIPAA Notice of Privacy Practices, which is provided to you at your first visit or upon request.
To request a copy of our HIPAA Notice of Privacy Practices, contact us at the information listed in Section 12 below.
5. SMS Communications
By providing your phone number and consenting through our intake form or website form, you agree to receive SMS messages from Synergy Oviedo Chiropractic. These may include:
- Appointment confirmations and reminders
- Health education and chiropractic wellness content
- Promotional communications about our services (only if separately consented)
Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP to any message. For help, reply HELP. SMS consent information is not shared with third parties for their marketing purposes.
6. Analytics and Advertising — Third-Party Platforms
Our website uses third-party analytics and advertising tools to improve your experience and measure the effectiveness of our marketing. These platforms collect and use information provided by your activity on our website, including your IP address. Current third-party platforms include:
- Google Tag Manager
- Google Analytics
- Google Ads
- Meta Advertising (Facebook/Instagram)
- AdRoll
- ClickCease Fraud Protection
Each of these platforms is governed by its own privacy policy. We encourage you to review their policies at their respective websites. This information will only be used by Synergy Oviedo Chiropractic and will never be sold to a third-party company.
7. Cookies and Tracking
Our website uses cookies to improve your browsing experience, analyze site traffic, and understand how visitors use our site. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued them. One primary purpose of cookies is to save you time by recalling your preferences on return visits.
You have the ability to accept or decline cookies by modifying your browser settings. If you choose to decline cookies, you may not be able to fully experience all features of our website. Third-party services listed in Section 6 may place their own cookies, governed by their respective privacy policies.
8. How We Share Your Information
We do not sell, rent, or lease your personal information to third parties. We may share your information with:
- Service providers who assist in operating our business (scheduling software, CRM platforms, SMS providers, payment processors) — bound by confidentiality agreements
- Trusted partners who help us perform statistical analysis, send email or postal mail, or provide customer support — prohibited from using your information for any other purpose
- Other healthcare providers involved in your care, as permitted by HIPAA
- Legal authorities when required by law or to protect the rights and property of Synergy Oviedo Chiropractic
- Successor entities in the event of a business transfer or merger
We do not share your SMS consent or phone number with third parties for their own marketing purposes.
9. Data Storage and Security
Synergy Oviedo Chiropractic secures your personal information from unauthorized access, use, or disclosure. Your information is stored on secure servers in a controlled environment. When sensitive information such as payment data is transmitted, it is protected through encryption including the Secure Socket Layer (SSL) protocol.
Your information is stored on secure servers operated by our software providers including GoHighLevel CRM and SKED/Platinum scheduling software. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
10. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information (subject to legal and HIPAA obligations)
- Opt out of marketing communications at any time
- Withdraw SMS consent by replying STOP to any text message
To exercise these rights, contact us at: info@synergyoviedo.com or 407-505-4320.
11. Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. Patients under 18 must be accompanied by a parent or guardian. If you believe we have inadvertently collected such information, please contact us immediately.
12. Good Faith Estimate
You have the right to receive a ‘Good Faith Estimate’ explaining how much your medical care will cost. Under the law, healthcare providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or contact us directly.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect company and customer feedback. We encourage you to periodically review this policy. We will notify you of significant changes by posting the updated policy on our website with a new effective date. Your continued use of our services after changes constitutes acceptance of the updated policy.
14. Contact Us
If you have questions about this Privacy Policy or believe we have not adhered to it, please contact us. We will use commercially reasonable efforts to promptly determine and remedy the problem.
Synergy Oviedo Chiropractic
1791 East Broadway, Oviedo FL 32765
Phone: 407-505-4320
Fax: (321) 296-6842
Email: info@synergyoviedo.com
Website: synergyoviedo.com
